WE’RE HIRING
Hotel Wren is a twelve-room boutique hotel located at the edge of Joshua Tree National Park in Twentynine Palms, California. It’s a space where thoughtful design, intentional hospitality, and the quiet rhythm of the desert converge.
Every detail has been curated with care, from the architecture and custom-built furniture to Windsong, our in-house bodega and gathering space. Our approach is high-touch but unfussy, soulful but refined. We believe thoughtful hospitality has the ability to shape how people feel, rest, connect, and remember.
As a small independent property, we take a deeply hands-on approach to hospitality. We value warmth, professionalism, accountability, communication, and attention to detail across every aspect of the guest experience.
While experience is important, we’re equally interested in who you are as a person. We’re looking for thoughtful, humble, community-minded people who are curious, eager to learn, and genuinely care about creating meaningful experiences for others. If that resonates with you, you’ll likely feel at home here.
INTERIM HOTEL MANAGER
Temporary Position | Full-Time | On-Site | Anticipated Start Date: Sept 2026
ABOUT THE ROLE
Hotel Wren is seeking an Interim Hotel Manager to support the property during a temporary leadership transition beginning approximately August/September 2026 through Spring 2027.
We’re looking for someone who leads with clarity, steadiness, and care. Someone who understands hospitality as both an operational craft and an emotional offering, and who thrives at the intersection of structure, beauty, and intention.
This role is ideal for a thoughtful, grounded hospitality professional who brings both operational excellence and emotional intelligence. You’ll help support the day-to-day rhythm of the hotel while maintaining the integrity of the guest experience and the ethos of the brand.
You’ll work closely with ownership and our current General Manager during a collaborative transition and training period prior to leave, and will help steward operations through a thoughtful handoff upon her return. The hotel is established and operational, with systems and workflows already in place. We’re seeking someone who can step in with confidence, consistency, and a strong sense of stewardship during this temporary leadership transition.
This is a hands-on leadership role requiring both strategic oversight and a willingness to step into the details when needed. The ideal candidate is calm under pressure, highly organized, communicative, and able to support both the operational and human dynamics of a small boutique hotel environment.
RESPONSIBILITIES:
Supporting and overseeing daily hotel operations across all departments, including front desk, housekeeping, guest services, property upkeep, Windsong, and minibar operations
Providing steady day-to-day leadership, guidance, and support to the onsite team
Assisting with staffing coordination, scheduling, team communication, and accountability
Maintaining and implementing SOPs and operational systems to support consistency and efficiency
Supporting inventory management, ordering, vendor coordination, and operational organization across hotel and retail operations
Managing Windsong operations, including food and beverage offerings, wine, merchandise, sales tracking, and vendor relations
Assisting with room rate management and backend operational systems including Mews, Diamo, Toast, reporting, and basic performance tracking
Maintaining high standards for cleanliness, aesthetics, maintenance, and overall guest experience throughout the property
Engaging directly with guests and stepping into front-of-house operations as needed with professionalism, warmth, and presence
Communicating regularly with ownership regarding operational updates, team needs, guest experience insights, and areas requiring attention
Supporting event inquiries, buyouts, and on-the-ground coordination for small gatherings, brand activations, and hospitality partnerships
Helping ensure the hotel operates with consistency, calm, and attention to detail throughout the temporary coverage period
REQUIREMENTS:
2+ years of hospitality, hotel operations, or management experience, ideally within boutique hotels or design-forward environments
Proven experience supporting or managing day-to-day hotel operations, including guest services, staffing, scheduling, and vendor coordination
Strong organizational and communication skills with the ability to prioritize, problem-solve, and follow through independently
Calm, emotionally intelligent leadership style with a grounded and collaborative presence
A natural ability to create and maintain systems that support both operational excellence and guest experience
Experience with inventory management, merchandising, retail, or food and beverage operations is a plus
Familiarity with hospitality platforms such as Mews, Diamo, Toast, or similar systems preferred
Confidence working independently while keeping ownership informed and aligned
Appreciation for thoughtful hospitality, aesthetics, design, and human-centered experiences
Experience leading or supporting a small team with consistency, communication, and accountability
COMPENSATION & ROLE DETAILS:
Competitive compensation commensurate with experience
Full-time temporary position based in Twentynine Palms, California
Anticipated duration of approximately 6 months, with some flexibility depending on timing and operational needs
Housing accommodations may be available depending on circumstances
Must have reliable transportation and a valid driver’s license
Must have the ability to move throughout the property and remain active for extended periods of time, occasionally lift items up to 40 pounds, and work both indoors and outdoors in a desert environment
HOW TO APPLY:
Please email your application to: jane@hotelwren29.com
Subject line: Hotel Wren – Interim Hotel Manager
In your email, please include the following:
Your resume
A brief note telling us a little about yourself and what draws you to this role and this place
GUEST EXPERIENCE ASSOCIATE
Full-Time or Part-Time | On-Site | Start Date: Immediately
We’re looking for a warm, attentive Guest Experience Associate who loves connecting with people and creating memorable, meaningful stays. The ideal candidate is detail-oriented, curious, self-driven, and energized by finding ways to exceed guest expectations. We’re seeking someone warm and excited to join a diverse team of local creatives, and who is genuinely passionate about being a great teammate to those they work alongside, especially within a design-forward hospitality environment.
ABOUT THE ROLE
Guest Check-In/Check-Out: Efficiently manage guest check-ins and check-outs while ensuring a smooth and welcoming experience
Reservations Management: Handle reservations, cancellations, and modifications using our property management system. Provide information about room availability and rates
Guest Services: Address guest inquiries and requests promptly, including special accommodations, local recommendations, and any issues that arise during their stay
Communication: Maintain clear and professional communication with guests, housekeeping, and other hotel staff. Ensure all guest interactions reflect the high standards and aesthetic sensibility of Hotel Wren
Billing and Payments: Process payments and handle billing inquiries accurately. Ensure all transactions are recorded and reconciled correctly
Retail Services: Use POS systems to manage sales, maintain inventory, merchandise retail displays, and deliver excellent customer service
Cleanliness: Maintain cleanliness in public spaces including wiping, sweeping, and vacuuming, with attention to visual detail and presentation
Organization & Back-of-House Support: Assist with the organization of storage and back-of-house areas to ensure smooth operations
Light Maintenance & Housekeeping Projects: Support small maintenance tasks and occasional housekeeping-related projects as needed
Light Food Handling
Design & Styling Support: Assist with sourcing, staging, and maintaining decor, furnishings, and in-room details to ensure spaces consistently reflect the hotel’s design vision. Support seasonal refreshes, room resets, and small styling projects as needed
Visual Standards & Upkeep: Help maintain the look and feel of guest rooms and common areas by identifying wear, damage, or design inconsistencies and communicating needs to management
Leadership in Manager’s Absence: In the absence of the manager, lead and/or assist in all facets of hotel operations
Event Support: Assist with the coordination and execution of special events held at the hotel
Event Communication: Monitor and respond promptly to event-related inquiries via email and other channels. Provide timely and helpful responses to potential and confirmed event clients
Problem Resolution: Resolve guest complaints and issues with professionalism and efficiency, escalating to management when necessary
Cross-Functional Duties: Perform cross-functional responsibilities in support of hotel operations, ensuring that all tasks are completed in alignment with established procedures, service expectations, and design standards
Administrative Tasks: Perform various administrative duties such as filing, maintaining logs, and completing daily reports
Any other duties as assigned
RESPONSIBILITIES:
Must be 21 years or older
Previous experience in a front desk or customer service role, preferably in a boutique hotel or similar setting
Exceptional verbal and written communication skills
Proficiency with basic computer applications
Strong attention to detail and organizational skills
Genuine commitment to delivering warm, elevated guest service
Ability to handle challenging situations with calm and composure
Ability to lift up to 25 pounds
Ability to bend, reach, and kneel
Ability to stand for extended periods
REQUIREMENTS:
Experience with boutique or luxury hotel operations
Familiarity with the Twentynine Palms area and local attractions
Flexible schedule, including weekends and holidays
Previous guest-facing customer service experience
Hotel experience not required—curiosity and willingness to learn are valued more than specific prior experience
PREFERRED QUALIFICATIONS:
Competitive hourly wage
Robust PTO package
Paid sick time
Opportunities for career growth and development
Employee discounts and perks
BENEFITS:
Please email your application to: jane@hotelwren29.com
Subject line: Hotel Wren – Guest Experience Associate
In your email, please include the following:
Your resume
A brief note telling us a little about yourself and what draws you to this role and this place
HOW TO APPLY: